$page_title = 'Terms of Service'; $content = '
Hazardous chemicals can cause serious damage to property or people if misused. When purchasing hazardous chemicals from Duda Energy, you must adhere to all warnings on the labels. In addition, by purchasing hazardous chemicals from the Duda Energy Alternative Energy Store (dudadiesel.com) you must comply with the following rules.
We ship by USPS & Fedex International services.
USPS international services provide a delivery confirmation number only, there is no tracking available.This delivery confirmation code will be created when the label is printed, but rarely updates until delivery of the item. Due to the lack of updates, we cannot provide information regarding the status of shipments when USPS International options are used. First Class Mail International is also an economical service which does not have any estimated delivery time, is often slow passing through foreign customs, and can take several weeks to deliver to a customer. Please use at least USPS Priority Mail if delivery of an item within reasonable time is required, or Fedex International if quick delivery with tracking is preferred.
All Duties and broker fees charged by foreign governments and brokers of Fedex International services are to be paid by the buyer. These entities may bill customers separately after the item has been delivered. Duda Diesel is unable to determine what these rates will be since they vary based on the carrier, foreign customs and location. As a general recommendation, USPS services do not usually require a broker for import, and are often cheaper than Fedex International, especially when using Fedex International Ground to Canada.
We package all of our shipments with the best of care to prevent damage during shipment. Sometimes items will become damaged during transit beyond our control. Should you discover damage to your shipment, please contact us immediately.
Returns must be made within 30 days of the purchase date. A 15% restock fee will apply to all refunds. Buyers are responsible for payment of shipping charges both for the original shipment and the return of the shipment. In the case of an item with free shipping, actual shipping charges incurred by Duda Energy will be assessed against the final refund amount.
Hazardous materials may only be packaged by certified shippers. If the buyer is not a certified shipper they buyer will need to hire a certified shipper to return the product.
Duda Energy does not accept returns on cut hose. All sales of cut hose are final.
In order to process a return, please contact us via our email contact form or by phone to obtain an RMA number.
Products found to be defective must be returned within 30 days of purchase. The buyer is responsible for paying return shipping costs of a defective item. Duda Energy will pay the shipping costs to send the replacement to the buyer, using the same shipping service as on the original order.
.In order to process a return for defective merchandise, please contact us via our email contact form or by phone to obtain an RMA number.
If a product is found to have a manufacturer's defect after the 30 day return period, the item may be returned for repair or replacement if the product is under its warranty period. The buyer is responsible for shipping charges returning the item. Duda Energy will pay for shipping charges to return the replacement to the customer.
In order to process a warranty return, please contact us via our email contact form or by phone to obtain an RMA number.