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Duda Diesel LLC
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TERMS OF SERVICE Chemical Compatibility Please review the chemical compatibility chart found on the top of each chemical page before purchasing chemicals. Although our shopping cart will allow it, we will not ship incompatible materials in the same box. Since our cart loads everything into as few boxes as possible, your shipping charges will be incorrect for incompatible materials (excluding hazmat shipments, which are always shipped as a separate package) IMPORTANT: If you purchase incompatible materials in the same shipment, we reserve the right to bill your card for additional costs to split the order into multiple packages or cancel part of your order and only ship partial. Please order incompatible materials separately or contact us for a special invoice with the additional charges already included. Hazardous Materials Many chemicals needed to make biodiesel are hazardous. You must use extreme caution when handling these chemicals. You should wear chemical resistent gloves when handling. Do not mix acids with bases or it may cause dangerous spitting and excessive amounts of heat release. Some chemicals may not be compatible with each other and cannot be shipped together in the same box. Our cart system currently does not have the ability to seperate these items automatically. If you wish to order two or more incompatible items, you must purchase and pay for them seperately, or email us requesting an invoice which can include the necessary shipping charges. (Please provide a zip code if you choose to do this.) Orders which are made with incompatible materials together are subject to further shipping charges. Duda Diesel will either bill your card for the additional charges or send you an invoice requesting payment before any further shipment can be made. By purchasing hazardous chemicals from Duda's Alternative Energy Store (dudadiesel.com) you must comply with the following rules.
Fedex International Shipping For international shipments, broker and/or tariffs may be due for your order. If your order is shipped via USPS services, these fees will be charged when the delivery is completed to you. USPS broker fees tend to be the lowest with low tariffs if even applicable. For fedex ground shipments going to Canada, we collect broker fees and tariffs in advance. It is best to contact us first to get an invoice with these fees included. If an order is placed without these fees already added in, you agree to accept an additional charge on your credit card to cover the charges. We only ship hazardous chemicals by fedex ground to canada. We will not ship any other products by fedex ground. Please choose USPS as your shipping method if the item can be shipped. Broker fees are very high with fedex ground for non-hazardous products. Insurance & claims We package all of our shipments with the best of care to prevent damage during shipment. Sometimes items will become damaged during transit beyond our control. Insurance is automatically applied to all Fedex shipments. Should you discover damage to your shipment, please contact us immediately to put in a claim and re-send your product. Do not attempt to call Fedex about the matter. Only we can handle the claims with Fedex. We do not provide insurance for USPS shipments. A lost or damaged USPS shipment is not the responsibility of Duda Diesel, LLC. We recommend using Fedex for safe and prompt delivery. Returns We do not accept returns on any hazardous chemicals. Any other item may be returned for store credit or a refund. Return shipping costs are the responsibility of the buyer. Refunds are subject to a 20% restocking fee. |
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